Dr Rana Chowdhury

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Peoples feedback demonstrated they were treated with respect. Staff supported individual preferences and helped people have a choice in their care. Privacy was protected, and staff wellbeing was actively supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patient feedback showed staff treated patients with kindness, empathy, and respect for their privacy and dignity. Measures were in place to protect patient privacy. National GP Patient Survey results from 2025 confirmed patients felt listened to and treated with compassion. 96% of patients from the survey stated the healthcare professional was good at treating the patient with care and concern and 98% of patients stated to some extent or definitely they had confidence and trust in the health care professional they saw or spoke with. All the feedback was above the local and national average.

The evidence from the GP national patient survey for 2025 demonstrated the practice mostly treated people as individuals. This found 98% of patients stated the healthcare professional they saw had all the information they needed about them during their last GP appointment, and 96% of patients stated the healthcare professional was fairly or very good at listening to them. The patients’ responses for these categories were above the national and local area national averages. Communication needs were met, enabling patients to be involved in their care.

Patients were signposted to social prescribers and health and wellbeing adviser.

Notices displayed offered patients a chaperone service. Staff had completed training to enable them to support people with specific needs. Such as people with dementia, autism or a learning difference.

Peoples feedback showed staff helped to ensure individuals understood their rights and had choice and control over their care and wellbeing The evidence from the GP national patient survey demonstrated the practice mostly promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing.The GP national patient survey carried out from January to March 2025 had 96 responses. This found 98% of patients stated they were to some extent or definitely involved as much as they wanted to be in decisions about their care and treatment, which was above the local and national averages.

Staff also helped patients and carers access advocacy and community practices.

The practice listened to and understood people’s needs. The GP national patient survey carried out from January to March 2025, had 96 responses. This found 96% of patients stated the healthcare professional was fairly or very good at listening to them, 85% of patients knew what the next step would be after contacting the practice and 92% were aware within two days of the appointment. In addition, 94% stated to some extent or definitely their needs were met. The patients’ responses for these categories were above the national and local area national averages

Patient information leaflets and notices were available in the patient waiting area which told patients how to access support groups and organisations. The patient practice website was translatable into other languages.

A triage system helped to ensure timely access for those with urgent needs. Staff were familiar with referral pathways, including mental health crisis support.

We were told staff were able to work flexibly to improve their wellbeing. Staff birthdays and religious festivals were celebrated. We spoke with staff who said they felt supported at work. Staff told us that they do not work alone. The practice had carried out a staff wellbeing survey in July and December 2025, they had received 6 responses in July and 7 in December. The results in December demonstrated an improvement in staff experience. For example, the staff did not make any negative responses, there was an increase in the strongly agree and agree responses.