- GP practice
Dr Rana Chowdhury
Assessment report published 26 February 2026
Contents
Ratings
Our view of the service
We carried out an announced assessment at Dr Rana Chowdhury, Oak Lodge, 6 Oak Road, Harold Wood, Romford RM3 0PT. We carried out remote clinical searches of the patient’s records, on the 15 and 16 January 2026 and we visited the practice on the 27 January, and 2 February.
The practice is registered for the regulated activities, diagnostic and screening procedures, family planning, maternity and midwifery services and treatment of disease, disorder or injury for approximately 4,717 patients.
CQC carried out this assessment to follow up the breaches of regulations 17 (Good Governance) found at our previous assessment carried out between 21 March and 10 April 2025. This assessment has reviewed the key questions safe, effective, caring, responsive and well led.
Safe
The provider and leaders had responded to the previous assessments findings in March 2025 and had made improvements to the systems for significant events, safeguarding, referrals, storage of prescriptions. However, some systems were still not fully effectively embedded to ensure the consistent provision of safe care. For example, oversight of staff training and immunisations and medicines optimisation.
Effective:
The practice had responded to the previous assessment findings in March 2025, as the systems for assessing needs, delivering evidenced based guidelines and the management of patient long term health conditions had improved.
Caring
Peoples feedback demonstrated they were treated with respect. Staff supported individual preferences and helped people have a choice in their care. Privacy was protected, and staff wellbeing was actively supported.
Responsive
Although patients were mostly satisfied with the access to appointments, the practice had yet to fully embed the access to online appointments process and improve the information on their website and further work was required to ensure they fully met the needs of their community.
Well led
At the previous assessment in March 2025, we found the leadership of the practice had not made all the necessary improvements or embedded the governance changes. At this assessment we have found improvements in governance, new systems have been implemented and embedded for referrals, significant events and safeguarding. However, some systems were still not effectively embedded, such as oversight of staff training and immunisations, the practice website, access to online appointments and the involvement in innovative projects
Following the improvements made by the practice they have been removed from special measures.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
The national GP patient survey carried out from January to March 2025 had 96 responses which were mostly positive; for example, 91% of patients stated they had a fairly or very good experience of the practice, 96% stated the healthcare professional was good at treating the patient with care and concern and 98% stated they had confidence and trust in the healthcare professional they saw or spoke with, which were all above the national averages. In response to access to the practice, 89% of patients had a fairly to very good experience of contacting the practice, 91% found the reception staff fairly to very helpful. Thirty nine percent of patients found contact through the website fairly to very easy and 85% of patients found it fairly to very easy to contact the practice by phone.