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Love 2 Care Homecare Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 2 May 2019

About the service: Love 2 Care is a domiciliary care service that was providing care to 16 people in their own homes at the time of the inspection.

People’s experience of using this service:

• People received person-centred care from a service that had developed a strong caring culture. People were supported by consistent staff which enabled them to develop positive relationships.

• The service was managed by a committed management team who ensured people were respected and treated as individuals.

• There were systems in place to protect people from harm and abuse. Where risks were identified there were plans in place to manage the risks. Medicines were managed safely

•Staff were extremely positive about the support they received. Staff received training to ensure they had the skills and knowledge to meet people’s needs and were supported to access development opportunities.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service met the characteristics of Good in all domains.

Rating at last inspection: This is a newly registered service. This was the first inspection.

Why we inspected: We inspected this service within 12 months of the date of registration in line with our inspection methodology.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 2 May 2019

The service was well-led.

Details are in our Well-Led findings below.