We carried out a review of the data available to us about Medicare Medical Services LLP on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Medicare Medical Services LLP, you can give feedback on this service.
We carried out an announced comprehensive inspection at Medicare Medical Services LLP (also known as Edmonton GP Walk-In Centre) on 25 March 2017. The centre provides care for unregistered (walk-in) patients. Overall the service is rated as good.
Our key findings across all the areas we inspected were as follows:
The service told us that its commissioners had only recently requested monthly performance monitoring reports but we did not see evidence that the staff had formally met to review these reports and to see where improvements to the service could be made.
The service was well equipped to treat patients and meet their needs. For example, we noted that the local area was relatively deprived and staff told us that many local people worked zero hour contracts which required attendance at work at short notice. Staff and patients spoke positively about how the service enabled flexible, non appointment based care to be provided which could accommodate patients’ employment commitments.
The areas where the provider should make improvement are:
Ensure that there are systems in place to ensure that the processes and policies for safeguarding vulnerable adults are kept up to date with latest guidance and legislation.
Ensure a copy of its Business Continuity Plan is stored off site.
Consider increasing the use of clinical audit, in order to drive quality improvements.
Consider developing a performance monitoring protocol to review and assess where improvements can be made; and to enable analyses of how long it takes to be seen at different times of the day.
Review its protocols to see how it can improve on the time taken for patients’ notes to be sent to their registered GP following a consultation.
Chief Inspector of General Practice
People's needs were assessed and care and treatment was planned and delivered in line with their individual needs. Patients were satisfied with the consultation that they had received by the GP. A patient told us 'everything was explained. The GP does their best considering they don't have my records.' There were arrangements in place to deal with medical emergencies.
Policies and procedures were in place for staff to follow should they have concerns about the safety of children and vulnerable adults. Medicines were handled appropriately and kept safely. Patients told us that they felt the GP had given them enough information about the medicines.
The practice had a policy in place for appointing locum GPs. Recruitment checks were carried out on GPs but there were some gaps in the records kept.