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Ravensbury Park Medical Centre Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 18 December 2019

We carried out an unannounced comprehensive inspection at Ravensbury Park Medical Centre on 09 October 2019 as part of our inspection. The practice was inspected in September 2018 and was rated Good.

We based our judgement of the quality of care at this

service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We have rated the practice as requires improvement overall.

We have rated all population groups as requires improvement due to concerns with patients’ access to appointments.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm. However the process for covering staff absence was not always sufficient, there was limited clinical cover.
  • There was evidence of some patients receiving effective care, however, data showed patients with long term conditions did not always receive appropriate care. During the inspection period, the practice sent us data that showed the current outcomes for patients with long term conditions had slightly improved.
  • Some patients reported that the manner of some reception staff did not meet their expectations.
  • Patients reported difficulties accessing appointments at the practice.
  • There were divides within the partnership team and the way the practice was led did not consistently promote a culture or the provision of high-quality, person-centre care and treatment.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
  • Ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are deployed to meet the fundamental standards of care and treatment.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Maintain a locum pack with sufficient information.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Requires improvement

Effective

Requires improvement

Caring

Requires improvement

Responsive

Requires improvement

Well-led

Requires improvement
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good