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Ravensbury Park Medical Centre Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 September 2021

We carried out an announced comprehensive inspection at Ravensbury Park Medical Centre on 10 August 2021 as part of our inspection programme. Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good

Effective – Good

Caring - Good

Responsive Good

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Ravensbury Park Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection

At our last inspection in October 2019 we rated the practice as Requires Improvement overall. We served the practice with a requirement notice during that inspection.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, considering the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections. This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included

  • Requesting evidence from the provider in advance of the site visit .

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and requires improvement for one population groups; children and families though there were significant improvement on uptake rates for childhood immunisations.

We found that:

  • The practice had made significant improvements. The practice leaders had recognised the impact the issues regarding disputes within the partners were having on the practice management and patient care. The disputes had been settled.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Sufficient clinical staff were in post to provide clinical cover.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Access to care had been improved at the practice with patients’ feedback largely positive about their experience of accessing the practice.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
  • Patients could access care and treatment in a timely way.

The provider should:

  • Should continue efforts to increase childhood immunisations uptake and cervical smear screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good