The Care Quality Commission
  • Hospital
  • Independent hospital

InPhase Mobile MRI Services Ltd

Overall: Good read more about inspection ratings

6 Cairns Walk, Ripponden, Sowerby Bridge, HX6 4JR 07985 102261

Provided and run by:
InPhase Mobile MRI Services Ltd

All Inspections

21 June 2022

During a routine inspection

Our rating of this service improved. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records that could be identified as documentation from InPhase. Consent was clearly documented. The service managed incidents well and learned lessons from them.
  • Staff provided good care. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand the scanning process. They provided emotional support to patients who were anxious.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems both with the NHS trusts they have contracts with and separate systems for their records. Leaders supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

We conducted an announced, comprehensive inspection on 7 December 2021. The service was rated inadequate. The service was issued with requirement notices under Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed, Regulation 16 HSCA (RA) Regulations 2014 Receiving and acting on complaints, and Regulation 5 HSCA (RA) Regulations 2014 Fit and proper persons: directors. The service was issued with a warning notice under Regulation 17 HSCA (RA) Regulations 2014 Good governance. However, there have been significant improvements to the service since the last inspection.

07 December 2021

During a routine inspection

We rated the service as inadequate because:

  • The service did not provide mandatory training in key skills to all staff or have robust processes in place to make sure everyone completed it.
  • Staff did not always receive the appropriate training on how to safeguard patients in line with best practice.
  • The provider did not have a recruitment process in place to ensure that both directors and employees satisfied the necessary requirements needed for their role.
  • Staff did not always record detailed discussions of the consent process.
  • Managers did not always assess the effectiveness of the service, staff compliance of adhering to policies was not audited and actions were not always taken from audits to improve outcomes for patients.
  • Staff did not receive a full induction programme which prepared and supported them to undertake their role
  • The service did not display complaint information making it difficult for patients to share negative feedback.
  • The service did not maintain an accurate, complete and contemporaneous record in respect of each service user, including a record of the care and treatment provided and discussions of consent.

However:

  • The service had enough staff to keep patients safe from avoidable harm and to provide the right care and treatment.
  • Staff assessed risks to patients and acted on them.
  • The service was inclusive and took account of patients’ individual needs and preferences, reasonable adjustments were made to help patients access services.
  • Patients could access the service when they needed it and received the right care promptly.

Following our onsite inspection, we spoke to and provided written feed back to the service regarding our concerns with the recruitment and governance processes. We requested that they send further assurances, however, following a review we continued to have concerns. As such we served the service with a Warning Notice under Section 29 of the Health and Social Care Act 2008. The warning notice told the service that they needed to make significant improvements in their governance processes to ensure the quality and safety of services provided. The principles we use when rating providers requires CQC to reflect enforcement action in our ratings. This means that the warning notice we served has limited the services rating.