The Care Quality Commission
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Archived: Lantern Care Services

7 Rosehill Road, Crewe, Cheshire, CW2 8AR 07564 319999

Provided and run by:
Mrs Moira Bwalya Mccumskey

Important: This service is now registered at a different address - see new profile

All Inspections

31 January 2014

During a routine inspection

We spoke to four people who used the service and one of their relatives on the telephone. All of the people we spoke to were very satisfied with the quality of service and felt safe receiving care. They all said they were treated respectfully by the key workers who understood the need to have their rights, dignity and privacy maintained. The people being provided with care and support from Lantern Care Services told us that they all consented to the care packages being provided.

People said their care was personalised and they were always called by their

preferred names. Everyone we spoke to said their key workers had taken time to get to know them to understand their needs and preferences and support their independence. One person said, "my carers are very good, they always makes sure I am happy and they help me". Other people told us, "the staff are excellent, very respectful'.

People were positive about the skills of the staff who visited them. Most people described their carer as "good".

People receiving care and support were contacted regularly to ensure the service was providing a safe quality service that met their needs. There was a complaints policy and procedure in place and people told us they would know who to make a complaint to if they had an issue.

All of the records we looked at were relevant, up to date and stored appropriately to ensure confidentiality.