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Mrs Suhasini Nirgude Good Also known as Abbey Medical Centre

Inspection Summary


Overall summary & rating

Good

Updated 30 July 2019

We carried out an announced comprehensive inspection at Mrs Suhasini Nirgude, more commonly known as Abbey Medical Centre in Reading, Berkshire on 26 June 2019 as part of our inspection programme.

At the last inspection in September 2018, we rated the practice as requires improvement for providing safe and well-led services because:

  • The practice’s systems, processes and practices did not always keep people safe and safeguarded from abuse.
  • Patients were at risk of harm due to medicines management procedures not always being implemented effectively by the practice. This included procedures for medicines that required refrigeration.

The full comprehensive report on the September 2018 inspection can be found by selecting the ‘all reports’ link for Mrs Suhasini Nirgude on our website at www.cqc.org.uk.

At this inspection (June 2019), we found improvements had been made, we have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.

  • Patients received effective care and treatment that met their needs. This was evidenced through specific areas of improvement, clinical audits and health promotion.

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.

  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review the cancer care pathway, specifically the ‘Two Week Wait’ referral process.

  • Continue to identify and engage with carers to ensure their health needs are met.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Bennyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good