Dr Amrish Gor Also known as Havergal surgery

Updated 22 October 2018

Dr Amrish Gor is located in the London Borough of Haringey within the NHS Haringey Clinical Commissioning Group. The practice holds a Personal Medical Services contract (an agreement between NHS England and general practices for delivering primary care services to local communities). The practice is registered with the Care Quality Commission to carry on the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures.

The clinical team at the practice included two GPs (one female, one male), one female long-term locum GP, two female practice nurses and one female healthcare assistant. The non-clinical team at the practice included one practice manager and nine administrative members of staff.

The practice is open Monday to Friday from 8am to 6.30pm. Extended hours access is available Tuesday and Wednesday from 7.30am to 8.00am for pre-booked appointments. Urgent appointments are available each day and GPs also provide telephone consultations for patients. An out of hour’s service is provided for patients when the practice is closed. Information about the out of hour’s service is provided to patients on the practice website and the practice phone system.

Updated 22 October 2018

This practice is rated as Good overall. (Previous rating July 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Amrish Gor as part of our inspection programme.

At this inspection we found:

That the provider had effective governance processes in place, risk was well managed and there was evidence of improvements to patient care.

For example:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Ensure a fire risk assessment is completed annually and all fire drills are recorded in the fire drill log.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 22 October 2018

Updated 22 October 2018

Updated 22 October 2018

Updated 22 October 2018

Updated 22 October 2018

Updated 22 October 2018