• Doctor
  • GP practice

Buchanan Road Surgery Also known as Primary Care Sheffield Limited

Overall: Good read more about inspection ratings

72 Buchanan Road, Sheffield, South Yorkshire, S5 8AL (0114) 245 4834

Provided and run by:
Primary Care Sheffield Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Buchanan Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Buchanan Road Surgery, you can give feedback on this service.

30 November 2023

During an inspection looking at part of the service

We undertook a targeted assessment of the responsive key question at Buchanan Road Surgery. The rating for the responsive key question is requires improvement. As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection for safe, effective, caring and well-led and the overall rating of the service will remain Good.

Safe – not inspected, rating of good carried forward from previous inspection

Effective - not inspected, rating of good carried forward from previous inspection

Caring - not inspected, rating of good carried forward from previous inspection

Responsive – requires improvement

Well-led - not inspected, rating of good carried forward from previous inspection

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Buchanan Road Surgery on our website at www.cqc.org.uk

Why we carried out this assessment.

We carried out a targeted assessment of the responsive key question. Targeted assessments enable us to focus on certain key questions to explore particular aspects of care.

How we carried out the assessment

  • This assessment was carried out without a site visit.
  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider and reviewing the appointment system.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we carried out the assessment
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Patients could mostly access care and treatment in a timely way although reported difficulty accessing the practice at 8am by telephone. The provider had listened to patient feedback and had a plan to implement a new on-line appointment system in January 2024.
  • National GP patient survey results relating to access were similar to national averages. It showed patient feedback regarding telephone access and patients’ overall experience of making an appointment had deteriorated slightly over time. However, patient satisfaction with the practice’s appointment times and their satisfaction with the type of appointment offered had improved over time.
  • Appropriate safety and fire risk assessments were in place for the premises.
  • Complaints were satisfactorily handled in a timely manner.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

14 May 2019

During a routine inspection

We carried out an announced comprehensive inspection at Buchanan Road Surgery on 14 May 2019 as a new provider had registered with CQC to provide regulated activities from this location in June 2018.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Continue with plans for monitoring staff training and for all staff to complete training in infection prevention and control.
  • Continue with plans to undertake fire, premises and health and safety risk assessments.
  • Continue with plans to monitor action taken in relation to patient safety alerts.
  • Continue to take steps to increase cervical screening uptake rates.
  • Review the complaints form so it reflects current policies and procedures and the written complaint responses should refer to the Parliamentary Health Service Ombudsman for people to refer to if they were not satisfied with their response.
  • Continue with plans for staff appraisals.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care