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Greenlands Surgery Good Also known as Dr Jeeten Raghwani

The provider of this service changed - see old profile

Reports


Inspection carried out on 24/6/2019

During a routine inspection

We carried out an announced comprehensive inspection at Greenlands Surgery on 24 June 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We found that:

  • The practice had systems to manage risk so that safety incidents were less likely to happen, but these systems were limited.
  • There was evidence of learning from significant events.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

  • Review and improve the system that identifies patients who are also young carers in order to offer relevant support if appropriate.
  • Ensure information about support groups is available on the practice website.
  • Review and improve the investigation of significant events to ensure learning has been embedded.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care