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Inspection Summary


Overall summary & rating

Good

Updated 31 October 2018

The Poppies is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Poppies provides accommodation and care for up to 12 people, across two floors. There were nine people living at the home at the time of our visit.

At the last inspection in March 2016 the services was rated Good. At this inspection we found the service remained Good. The evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be supported to stay as safe as possible. Staff took people’s safety needs into account and responded to their individual safety needs, whilst promoting their independence. There were sufficient staff to care for people, spend time chatting with them and meet their needs.

Systems were in place to promote the safe administration of people’s medicines, and to reduce the likelihood of errors occurring. People benefited from living in a home where checks were made on the safety of the home and the support provided. Learning was taken from any untoward incidents.

People’s care preferences and needs were assessed before they came to live at the home. The views of other health and social care professionals were considered when staff assessed if they would be able to meet people’s needs.

Staff had taken opportunities offered to develop their skills and knowledge further, and people were complimentary about the way they were cared for. We saw staff used their skills and knowledge of people’ individual preferences when caring for them.

People told us they decided what they wanted to eat and drink and enjoyed their meal time experiences. Where people needed some support and encouragement to have enough to eat and drink staff assisted them. People benefited from living in a home where staff had developed positive relationships with health care professionals. This helped people to get the specialist help they needed promptly.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Strong bonds of friendship had grown between people and the staff who cared for them, and people told us they were treated very kindly by staff. This was evidenced in the respectful way staff supported people and took their rights to dignity and privacy into account. Staff supported people in ways which maximised their independence.

People, their relatives and other health and social care professional’s views were the focus when staff planned people’s care with them. This helped to ensure people were offered care which reflected their unique needs and levels of independence. Staff adapted how they supported people, so people were in the best position to make their own decisions about what care they wanted.

There were systems in place to support people to raise any concerns they had or to make a complaint. Everyone we spoke with told us they had not wanted to make any complaints because the care provided was good.

The registered manager spent time supporting and chatting with people, so they could be assured people were receiving good quality care. People wer

Inspection areas

Safe

Good

Updated 31 October 2018

The service remains Good.

Effective

Good

Updated 31 October 2018

The service remains Good.

Caring

Good

Updated 31 October 2018

The service remains Good.

Responsive

Good

Updated 31 October 2018

The service remains Good.

Well-led

Good

Updated 31 October 2018

The service remains Good.