28 April 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Ravi Latthe’s practice on 28 April 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well led services. We found that the practice was good for providing services to older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people in vulnerable circumstances and people experiencing poor mental health.
Our key findings across all the areas we inspected were as follows:
- There were reliable systems in place for the safe storage and use of medicines and vaccines within the practice.
- Staff had received training appropriate to their roles. Patients’ needs were assessed and care was planned and delivered following best practice guidance.
- Patients said they were treated with compassion, dignity and respect and involved in decisions about their treatment.
- Information about services and how to complain was available for patients and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and urgent appointments available the same day.
- The practice had an open culture and staff felt supported and listened to.
There were also a number of areas of practice where the provider should make improvement. Importantly the provider should:
- Ensure that receptionists are clear about their responsibilities when acting as chaperones, particularly in relation to where to stand when intimate examinations take place.
- Ensure that all policies and procedures in place to govern activity are reviewed in a timely manner and updated as appropriate.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice