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Inspection Summary


Overall summary & rating

Good

Updated 20 July 2019

About the service

The Cedar’s is a nursing home providing personal and nursing care to 42 older adults. There is a unit to care for people who are living with dementia. The service can support up to 51 people.

People’s experience of using this service and what we found

Some of the audits in place were not always effective in identifying areas of improvement. Where areas of improvement had been identified this had not always been completed. Feedback was sought from people and relatives who used the service, this was used to make changes. There was a registered manager in place who understood their responsibility around registration with us. Staff felt supported and listened to.

The care people received was safe. Individual risks to people were considered and regularly updated. There were safeguarding procedures in place and these were followed. Medicines were managed in a safe way. There were enough staff available for people and they did not have to wait for support. Infection control procedures were implemented. Lessons were learnt when things went wrong in the home.

The care that people received was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. Staff received training and an induction that helped them support people. People had access to health professionals when needed. People enjoyed the food available and were offered a choice. The environment was adapted to meet people’s needs.

People were supported in a kind and caring way by staff they were happy with. People were encouraged to remain independent, offered choices and their privacy and dignity was maintained.

People received care that was responsive to their needs. Staff knew people well and they received care based on their assessed needs. Peoples preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place and complaints were responded to in line with this.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (7 September 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 20 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 20 July 2019

The service was not always well led.

Details are in our well led findings below.