The Care Quality Commission
  • Doctor
  • GP practice

Archived: Guildhall Walk Healthcare Centre

27 Guildhall Walk, Portsmouth, Hampshire, PO1 2RY (023) 9275 1006

Provided and run by:
Practice Plus Group Hospitals Limited

Important: The provider of this service changed. See new profile

All Inspections

4 March 2014

During a routine inspection

People's needs were assessed and treatment was delivered in line with their individual needs. The patients we spoke with commented positively about the service they had received. They told us they had not had to wait long to be seen and staff were efficient, courteous and helpful.

We saw systems and guidance in place to protect vulnerable adults and children and saw that communication with the safeguarding teams had taken place. Members of staff knew who to approach should a safeguarding event take place.

There were effective systems in place to reduce the risk and spread of infection. We saw that people were protected from the risk of infection because appropriate guidance was available and had been followed.

There were effective recruitment and selection processes in place. We saw the provider had made appropriate checks into people's backgrounds to assess potential staffs suitability.

We found that almost all staff had attended training on safeguarding, fire safety and health and safety, infection control, manual handling and equality and diversity. All members of staff had also received appraisal.

The practice took appropriate steps to seek and act on feedback from patients, and had in place a range of quality assurance measures to improve the service. We observed systems in place to assess and monitor complaints at the surgery. We observed that the complaints process had been effective against those complaints we had reviewed.