The Care Quality Commission
  • Doctor
  • GP practice

Oddfellows Hall Health Centre

Overall: Good read more about inspection ratings

Odd Fellows Hall, Dell Road, Grays, RM17 5JY

Provided and run by:
College Health Limited

All Inspections

27 November 2023

During an inspection looking at part of the service

We carried out a targeted assessment of Oddfellows Hall Health Centre on 27 November 2023 without a site visit. Overall, the practice is rated as good. We rated the key question of responsive as requires improvement.

Safe -good

Effective – good

Caring - good

Responsive – requires improvement

Well led – good

Following our previous inspection in June 2019, the practice was rated good overall and for all key questions. At this inspection, we rated the practice requires improvement for providing responsive services.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Oddfellows Hall Health Centre on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection as part of our GP responsive assessment

  • Responsive question inspected

How we carried out the inspection/review

This included:

  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice was implementing changes based on a decline in patient satisfaction reported within the GP national patient survey data since 2019.
  • The practice increased clinics for patient monitoring and health education.
  • Accessing the practice was made easier for patients, including how to use videos for patients to access via the provider website.
  • Same day child access clinics was implemented.
  • Patients were given options to self book appointments in order to make access to the practice more streamlined.
  • Clearer and more concise information was available for patients.
  • Modes of appointments was tailored to meet the younger and working age patient groups.
  • Longer appointment times were made available for more complex patients to avoid multiple appointments.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor and audit patient feedback and adjust access to the practice to improve patient satisfaction and increase national GP patient survey data.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

1 May 2019 to 1 May 2019

During a routine inspection

We carried out an announced comprehensive inspection Oddfellows Hall Health Centre (a College Health Ltd. practice), on 1 May 2019 as part of our inspection programme. There was also a branch surgery, St Clements Health Centre, which we did not inspect.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The practice had implemented QOF action plans when they gained the contract.
  • Unverified data showed that for 2018-2019, there had been an improvement in patient outcomes.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice had a dedicated learning disability co-ordinator who was knowledgeable and responsive to patients’ needs. Communication and engagement needs were considered and adapted to individual patients.
  • The practice held pop-up clinics in local community venues to encourage patients to monitor their health.
  • There was a dedicated care home team who provided weekly visits to ensure patient needs were met and to reduce hospital admissions.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There were high levels of staff satisfaction. Staff were motivated and spoke of the culture for learning and development.
  • Key local stakeholders took part in the inspection and told how the practice was at the forefront of local initiatives and how they were key to driving improvements for patients.

Whilst we found no breaches of regulations, the provider should:

  • Continue to support the PPGs across both sites to become a united group
  • Continue to monitor and improve levels of patient satisfaction
  • Continue to improve outcomes for patients with long term conditions.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Bennyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care