The Care Quality Commission
  • Doctor
  • GP practice

City Health Centre

Overall: Good read more about inspection ratings

449 City Road, Birmingham, West Midlands, B17 8LG 0345 245 0784

Provided and run by:
City Health Centre

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about City Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about City Health Centre, you can give feedback on this service.

7 February 2024

During an inspection looking at part of the service

We carried out an announced focused assessment of the responsive key question at City Health Centre at on 7 February 2024. The rating for the responsive key question is Requires Improvement. As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection and the overall rating of the service will remain Good.

Safe - Good

Effective - Good

Caring - Good

Responsive – Requires Improvement

Well-led – Good.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for City Health Centre on our website at www.cqc.org.uk

Why we carried out this inspection.

We carried out this inspection to undertake a targeted assessment of the key question of responsive.

We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, this was not yet reflected in the GP patient survey data. Therefore, the rating is ‘requires improvement’ as ratings depend on evidence of impact and must reflect the lived experience that people were reporting at the time of inspection.

How we carried out the inspection

This inspection was carried out remotely.

This included:

  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice understood the needs of its local population and tailored services to meet those needs.
  • The practice continuously audited and adjusted services based on patient demand to support patients to access appropriate care.
  • The practice worked effectively with local partners to improve access to services for the wider patient population.

Whilst we found no breaches of regulations, the provider should:

  • Continue with efforts to improve patient satisfaction in relation to access.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

19 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at City Health Centre on 19 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice had an effective system to safeguard patients from abuse.
  • The practice’s uptake for childhood immunisations was generally above local and national averages.
  • Feedback from patients in relation to how involved they felt in their care and treatment was generally positive, results were in line with local and national averages. The practice also demonstrated that they conducted in-house surveys annually that focused on individual areas of patient satisfaction.
  • Patient feedback showed patients were mostly satisfied in relation to accessing care and treatment
  • Staff we spoke to felt they could approach leaders openly and were aware of structures and systems in place to support good quality care.

Whilst we found no breaches of regulations, the provider should:

  • Review systems for the identification of carers to enable this group of patients to access the care and support they need.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice