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Archived: Sherma Batson Centre Good Also known as Stevenage World Forum

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 30 April 2019

During a routine inspection

About the service: The service provided care and support to adults with living in their own homes in the community. At the time of the inspection 29 people were being supported by the service. The service had moved to a new office location and was in the process of changing the address with CQC. This had not been completed at the time of the inspection.

People’s experience of using this service:

People told us they felt safe and were happy with the support staff provided to them.

People told us staff were reliable, kind and caring. Care plans were personalised and recorded details about people’s everyday living preferences, including likes, dislikes and how they liked to be supported.

People were supported to have maximum choice and control of their lives and staff supported them to make choices about all aspects of their lives.

People wishes were respected. Staff knew how to support people to live a healthy life and supported them when required to maintain a healthy diet and access health professionals if required.

Staff received training relevant to their roles and were supported to help provide people with the care they needed effectively. They told us they had regular meetings and felt their managers were available to offer support when required.

The provider and manager had various quality assurance processes in place and regularly audited the service to ensure the quality of the service was monitored and improvements were made when needed.

Rating at last inspection: This was the first inspection since the service registered 23 April 2018.

Why we inspected: This was a planned inspection. The service was rated good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk