Background to this inspection
Updated
28 June 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 15 May 2019 and ended on 17 May 2019. We visited the office location on 15 May 2019.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. This included information they are required to send us by law, such as any serious injuries and deaths that have happened. We sought feedback from the local authority who commission the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection
We spoke with two people who used the service and about their experience of the care provided. We spoke with six members of staff including the provider, registered manager and care workers.
We reviewed a range of records. This included three people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including staff rotas, training data, records of accidents and quality assurance records were reviewed.
After the inspection
We continued to seek feedback from people, relatives and professionals to validate the evidence found. We received feedback from one relative, one person, and two professionals who work with the service.
Updated
28 June 2019
About the service
Braeburn Care is a domiciliary care agency providing personal care and support to older people, people living with dementia and people with a physical disability in their own homes through visits or live-in care. The service was supporting 25 people at the time of the inspection who received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of abuse and were supported to stay safe in line with their needs. People were safeguarded from missed visits and supported by suitable staff. People were supported with their medicines safely. The provider reviewed any incidents to learn from these.
People received care from skilled staff to meet their individual needs. People were supported to access any health care they needed, and staff worked alongside other health professionals to ensure their needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback from people and relatives confirmed that staff were caring and treated people with dignity and respect. Peoples independence was promoted to enable them to remain living in their own home. People were involved with their care and told us their privacy was respected.
People received care which was person centred. People’s needs were met in relation to their communication and cultural backgrounds. People were able to complain and be heard. People were supported at the end of their life in line with their wishes.
People received a safe, quality service as there was good management which included checks to ensure this. Staff were engaged with the service and well supported to provide effective care to people. The provider looked at how they could make improvements and worked with others to enable this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/05/2018 and this was the first inspection.
Why we inspected
This was a planned inspection following a new registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.