The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Westover - Notting Hill

27 Kensington Park Road, Notting Hill, W11 2EU (020) 7243 7080

Provided and run by:
Westover Medical Limited

All Inspections

1 May 2013

During a routine inspection

We spoke with people who use the service and looked at the results of the most recent feedback survey and four feedback forms. People were satisfied with the care and treatment received. They felt that the procedures had been explained well and found the information provided to be comprehensive. Consent had been obtained by the practitioner and the possible risks and benefits of treatment had been outlined.

Care was planned in a way to ensure people's safety. People were assessed by the practitioner to determine whether treatment would be suitable. People were provided with post treatment advice and information. There were procedures in place to deal with medical emergencies.

The clinic was clean and well maintained. There were systems in place to reduce the risk of infection which included a policy on infection control.

There was a complaints policy in place and people were given information on how to make a complaint. People we spoke with and the comments from the feedback forms were complimentary about staff.