Background to this inspection
Updated
3 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 03 February 2021 and was announced.
Updated
3 March 2021
About the service:
Pedmore House is a residential care home that was providing personal care to 11 people with learning disabilities or a diagnosis of Dementia at the time of the inspection.
People’s experience of using this service:
¿People were supported by staff who knew how to report concerns of abuse and manage risks to keep people safe. Staff had been recruited safely and there were sufficient numbers of staff to support people. Medicines were managed in a safe way.
¿People were supported by staff who had been trained. People’s dietary needs were met and they had access to healthcare services where needed. People’s rights had been upheld in line with the Mental Capacity Act.
¿Staff were kind and caring to people. Staff respected people’s dignity and supported people to be independent where able. People had access to advocacy services where required.
¿People were supported by staff who knew them well. Activities were available that met people’s individual interests. Complaints made were investigated and resolved.
¿There were systems in place to monitor the quality of the service. People were given opportunity to feedback on their experience of the care. People spoke positively about the leadership at the service.
Rating at last inspection: Good (Report Published 03 December 2015)
Why we inspected: This was a scheduled/planned inspection based on previous rating.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk