The Care Quality Commission
  • Doctor
  • GP practice

Dr Khalid Mirza

Overall: Good read more about inspection ratings

Valley Green, Hemel Hempstead, Hertfordshire, HP2 7RJ (01442) 261805

Provided and run by:
Dr Khalid Mirza

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Khalid Mirza on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Khalid Mirza, you can give feedback on this service.

12 September 2019

During an annual regulatory review

We reviewed the information available to us about Dr Khalid Mirza on 12 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

24 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Khalid Mirza on 24 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Feedback received from patients from the completed CQC comment cards was consistently positive. Patients told us they were impressed by the professional attitude and caring approach of the staff.
  • The practice had identified less than 1% of patients as carers and had achieved the Carers in Hertfordshire Silver Award.
  • Members of the patient participation group (PPG) we spoke with were positive about the practice and the care provided.
  • The practice met regularly with the PPG and responded positively to proposals for improvements.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • Work to increase the number of patients recognised as carers should continue.
  • In line with the practice complaints policy ensure patients receive a written response to any complaint.
  • Continue to take steps to ensure that in future National GP Patient Surveys the practice’s areas of below local and national average performance are monitored and improved.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice