The Care Quality Commission
  • Doctor
  • GP practice

The Clapton Surgery

Overall: Good read more about inspection ratings

Theydon Road Health Centre, 14 Urban Hive, Theydon Road, London, E5 9BQ (020) 8806 7735

Provided and run by:
Dr Sarwat Sharif

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Clapton Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Clapton Surgery, you can give feedback on this service.

8 November 2019

During an inspection looking at part of the service

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. The practice was previously inspected on 22 August 2016 and we rated the practice as Good overall.

Because of the assurance received from our review of information we carried forward the Good ratings for the following key questions: Safe, Caring and Responsive. This inspection looked at the following key questions:

Are services Effective?

Are services Well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with efforts to improve the up-take of child immunisations for children aged two and cervical screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

22 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Clapton Surgery on 22 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed. However, the provider needed to review the processes for checking the condition and availability of emergency equipment and medicines to ensure they are readily available and safe to use.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. The proactive identification of patients who were carers required improvement.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. However, the process for capturing unofficial complaints could be improved.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review the processes for capturing unofficial complaints for the purposes of continually evaluating and improving the service.

  • Take proactive steps to identify patients who are also carers to ensure their needs are met.

  • Review the processes for checking the condition and availability of emergency equipment and medicines to ensure they are readily available and safe to use.


Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice