The Limes

Responsive – This means we looked for evidence that the provider met patient’s needs. At our last assessment we rated this key question Good. At this assessment, the rating has remained Good. This meant patients’ needs were met through effective care planning and delivery.

Staff collaborated well with external partners and patients when planning and delivering care, treatment and ongoing support. Staff completed the appropriate assessments and demonstrated a person-centred approach which ensured they responded quickly and effectively to the needs of patients. Accurate information was readily available and given to patients and their families whenever needed or requested. Training and processes were in place that enabled staff to identify possible bias, discrimination and barriers to treatment and how to act on this to support patients appropriately. Patients’ families were encouraged and supported to be involved in all aspects of their care and treatment.