Daily Living Care Ltd

Updated 19 March 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by an adult social care inspector.

Service and service type: Daily Living Care is a small domiciliary care agency. The owner provider is the registered manager who also undertakes care calls to people. The provider's husband is the nominated individual and also undertakes care calls to people.

The service had a manager registered with the Care Quality Commission. This means that they, as manager and provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours' notice of the inspection visit in line with our methodology for inspecting this type of service. Inspection activity started on 8 March 2019 and ended on 12 March 2019. On 11 March 2019, the inspector conducted telephone interviews with two people who were receiving care from the service and spoke with two people’s relatives. We visited the office location on 12 March 2019 to meet with the registered manager and care staff; and to review care records and policies and procedures.

What we did: Before the inspection we reviewed information held about the service including any notifications we had received. A notification must be sent to the Care Quality Commission every time a significant incident has taken place. We had not received any concerns about the service.

We reviewed a range of records. This included two people's care records and one person's medicine records. We also looked at two staff files around staff recruitment, various records in relation to training and supervision of staff, records relating to the management of the agency and a variety of policies and procedures developed and implemented by the provider.

Updated 19 March 2019

About the service: Daily Living Care is a domiciliary care agency. It provides personal care to people living in their own homes in Congleton; in the County of Cheshire. At the time of the inspection four people were receiving personal care and support. The agency offers other services including companionship, support with shopping and cleaning.

People’s experience of using this service:

¿People were very happy with the care and support they received from the service. They, and relatives, felt involved in how their care was planned and delivered, and described positive relationships with staff who undertook their care calls.

¿ People received their care calls at the agreed times and were informed if staff were delayed. People had consistency of staff and knew which staff member was expected.

¿ People had not experienced any missed care calls.

¿ The provider's vision, policies and procedures promoted people being in control of their care and support, which people told us they were.

¿ People had care plans which reflected their needs and preferences. Staff knew people well and how to protect them from risks of injury.

¿ Risks had been assessed, however, management plans did not contain the detail to inform staff, should they need to refer to the information, of how to reduce risks of potential injury or harm.

¿ Staff were supported through an induction, training and meetings.

¿ The service met the characteristics of 'Good' in four of the five key questions. Overall, people were safe, however, we found some improvements were required in the key question related to Safe. Our overall rating for the service is 'Good'.

More information is in the full report.

Why we inspected: This was the first inspection of this service since its registration with us in April 2018.

Follow up: We will continue to monitor the service and plan to inspect it in line with our re-inspection programme. If we receive any information of concern we may bring our inspection forward.