The Care Quality Commission
  • Services in your home
  • Homecare service

Abbots Care Limited (East Dorset branch)

Overall: Good read more about inspection ratings

Arena Business Centre, 9 Nimrod Way, Ferndown, Wimborne, BH21 7UH 0330 094 5511

Provided and run by:
Abbots Care Limited

All Inspections

During an assessment under our new approach

This inspection took place between 23 and 26 March 2026. At the time of the inspection, the service was supporting 37 people who were receiving personal care
Abbots Care Limited (East Dorset branch) is a domiciliary care service providing the regulated activity of personal care to people living in their own homes.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The service supports people with a range of needs, including those receiving treatment for disease, disorder or injury, and people living with physical disabilities, learning disabilities, sensory impairments or dementia. Not everyone who used the service received personal care. CQC only inspects services where personal care is provided, which includes support with tasks such as personal hygiene and eating. Where personal care is delivered, wider aspects of social care are also considered.

People were supported by staff who knew them well and had a good understanding of their individual needs and preferences. People and their relatives were provided with information about the service, including how to raise concerns or make a complaint. The provider had an established complaints process and supported people to share any concerns. Systems were in place to ensure people could access the care, support and treatment they required when they needed it.

Staff followed appropriate procedures to reduce the risk and spread of infection and worked promptly with relatives and senior staff if they had concerns about a person’s health or wellbeing. The provider promoted and supported staff wellbeing, enabling staff to consistently deliver person-centred care. People and relatives told us staff were skilled, motivated and committed to their roles.
Governance arrangements were in place, including regular audits and open communication with people, relatives, and staff. Managers were visible, approachable, and engaged, and they fostered a culture of openness and responsiveness to feedback.
 

21 March 2019

During a routine inspection

About the service:

Abbots Care Limited (East Dorset branch) provides domiciliary support services to people in their own homes. It provides a service to older people; some of whom have a physical disability, sensory impairment or dementia. At the time of our inspection there were 11 people receiving personal care from the service.

Rating at last inspection:

This was the service’s first inspection as they were registered with the Care Quality Commission in April 2018.

Why we inspected:

This inspection was a scheduled inspection based on our methodology of inspecting services within 12 months of them registering with us.

People’s experience of using this service:

People were supported by staff who had received safeguarding training and understood how to keep them safe from harm or abuse. People’ individual risks were assessed and managed. The service had a recruitment and selection process that helped reduce the risk of unsuitable staff supporting people.

People and relatives felt the staff were well trained and competent. They felt involved and informed. People’s views about the service were frequently sought and used to help make improvements. Compliments were passed on to staff which helped them feel motivated and proud about their work.

People enjoyed visits from the staff and said the service had enabled them to stay well and safe at home. They described the care staff as kind, caring and patient. People were supported by staff who were respectful and knew them well. People could make decisions and express their views about the care and support they received. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s care plans were personalised and included their preferred method of communication which was known, respected and met. Care reviews were carried out with people’s full involvement. People were supported to maintain links with their local community and follow their interests including faith-based activities.

The management of the service were well liked and respected by the staff. Staff felt supported, recognised and valued. Good communication helped the team to remain cohesive and respond quickly to changes in people’s needs.

The service had established positive working relationships with other agencies including district nurses, physiotherapists and a hospital discharge team. This was helping people to stay well and, in the case of the latter, return home without unnecessary delays following treatment.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.