Archived: Chelsea Care Limited HQ

People’s experience of using this service:

Everyone we spoke with was satisfied with the quality of the care their family members received. One relative told us “I think Chelsea Care is brilliant.” People told us that care workers treated their relatives with kindness and respect. Care workers were described as “attentive”, “pleasant” and “marvellous.”

Care was delivered in a way which met people’s needs and preferences and this was reviewed regularly.

People were supported to access the community and to maintain communication with family and friends. Care workers ensured that people had enough to eat and drink, especially when people were nutritionally vulnerable.

The service helped people plan to ensure they had a comfortable and dignified death and that their wishes were respected.

The registered manager had good communication with families and responded promptly to complaints and concerns. There were regular checks that care workers were delivering good quality care.

Care workers were recruited safely and received detailed induction training and ongoing training and support.

Sometimes people’s relatives had consented to their care on their behalf when they still had capacity to make decisions for themselves, but they were still involved in the planning process and making daily decisions.

People usually managed their own medicines with limited support from staff, but care plans weren’t always clear about who was responsible for medicines. We have made recommendations about these two points.

The service was only providing intermittent care to one person but had also provided 24-hour care to another person up until their death.

Rating at last inspection: This was the first inspection for this location since it was registered in May 2018.

Why we inspected: This was a routine inspection to provide a first rating for the service.

Follow up:

The service was rated ‘good’. We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk