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Archived: Shared Lives Service Outstanding

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 24 August 2019

About the service

Shared Lives Service is a shared lives scheme which provides people with long-term placements, short breaks and respite care, within shared lives carers (SLC) own homes.A total 56 shared lives carers had been appointed and some carers had been approved to care for more than one person. At the time of our inspection 59 people were living in long-term shared lives arrangements, and 35 people accessed shared lives for respite only.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received care from shared lives carers who welcomed them into their family homes where people thrived. A shared lives carer said, “Excellent service overall, well supported in all aspects, fabulous scheme.”

Shared lives carers showed compassion, kindness and great humanity in supporting people to develop their lives. Opening their homes to people had created environments, additional family and friends that accepted them as an individual. People had become part of the carers’ lives and community, leading to additional positive relationships and well-being.

People consistently received safe care from staff that understood their responsibilities. People were supported to take positive risks and take responsibilities whilst assessing their risks. This had enabled people to become more independent and confident.

The careful process of recruiting shared lives carers meant people could be matched with carers that had similar lifestyles and interests. Shared lives carers received training specifically to meet people’s individual needs. They were continuously supported by a team of staff who were dedicated to facilitating the best outcomes for people, often going above and beyond what is expected of them.

People used technology to improve their independence and information was made accessible. People were engaged in their care planning and set goals they wanted to achieve. Some people had surpassed their original goals and had gone on to be more independent than they ever thought they could be.

People were supported to understand how to keep healthy and eat well. Staff and shared lives carers worked closely with health professionals and other agencies to ensure people received healthcare in ways that reduced their anxieties and improved their health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s privacy, dignity and independence was made a priority in supporting people in all areas of life. People could plan for their future, including their wishes at end of life.

The management and staff team were always looking to improve people’s care and consulted people and carers about their care. Regular audits and feedback were used to measure the

Inspection areas

Safe

Outstanding

Updated 24 August 2019

The service was exceptionally safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 24 August 2019

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 24 August 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 August 2019

The service was well-led.

Details are in our well-Led findings below.