13 May 2019
During a routine inspection
People’s experience of using this service:
People told us they felt safe receiving care from the staff.
Medication was administered safely and records kept were accurate.
Risk assessments were in place to manage risks within people’s lives.
Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.
People told us that staff arrived mostly on time, and they received the support they required.
Staff were trained to support people effectively.
Staff were supervised and felt confident in their roles.
When required, people were supported by staff to prepare food.
When required, people had support with healthcare arrangements.
People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.
Staff treated people with kindness, dignity and respect and spent time getting to know them.
People were supported in the least restrictive way possible.
Care was completely personalised to each individual, and an innovative approach to supporting people and their families led to positive outcomes for people living with dementia.
People and their families had access to a wide range of expertise which enabled them to receive the care they wanted, in their own homes for as long as was possible.
People and their families were involved in their own care planning as much as was possible.
A complaints system was in place and was used effectively.
The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.
Audits took place which were effective at finding fault, and appropriate actions were taken.
The service had a registered manager in place and staff felt well supported by them.
Rating at last inspection: This was the first inspection for this service since their registration on 19 April 2018 with the Care Quality Commission.
Why we inspected: This was a planned comprehensive inspection
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk