14 May 2019
During a routine inspection
At the time of inspection were providing care for a total of 61 people:
- Forty people were receiving short term reablement care in their own homes
- Eight people were receiving domiciliary care in supported living accommodation
- Three people were receiving reablement care in step down beds provided by the local commissioners for people who require reablement following discharge from hospital
- Ten people living with dementia received long term care, however, this part of the service was being discontinued and people were being found new care providers.
People’s experience of using this service:
Staff understood their roles and responsibilities to safeguard people from the risk of harm.
People received their care within planned timescales from skilled staff.
People’s medicines were managed in a safe way.
Staff recruitment procedures were followed.
Staff received training and support to carry out their roles.
People were assessed for their safety to mobilise and for equipment to aid daily living.
People were supported to become more independent.
People were supported to access relevant health and social care professionals.
Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA).
Staff gained people's consent before providing personal care.
Staff had a good understanding of people's needs, choices and preferences.
People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted.
People were involved in the planning of their care which was person centred and updated regularly.
People were supported to express themselves, their views were acknowledged and acted upon.
There was a complaints system in place and people were confident that any complaints would be responded to appropriately.
The management team continually monitored the quality of the service, identifying issues and making changes to improve the care.
The registered manager had not managed the service since December 2018. An acting manager had been appointed who understood the provider’s culture. The acting manager was respected by staff and had continued to improve the service.
Rating at last inspection: This was the first inspection for this service since their registration on 19 April 2018 with the Care Quality Commission.
Why we inspected: This was a scheduled inspection based on date of registration
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk