The Care Quality Commission
  • Doctor
  • GP practice

Dr Sanjay Das Also known as Parkview Surgery

Overall: Good read more about inspection ratings

Parkview Surgery, 186 Brownhill Road, Catford, London, SE6 1AT (020) 8698 6566

Provided and run by:
Dr Sanjay Das

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Sanjay Das on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Sanjay Das, you can give feedback on this service.

17 January 2020

During an annual regulatory review

We reviewed the information available to us about Dr Sanjay Das on 17 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Sanjay Das on 13 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Data from the Quality and Outcomes Framework (QOF) showed patient outcomes were comparable to the national average.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Two patients indicated on the Care Quality Commission comment cards that getting an appointment was difficult. Several of the patients we spoke to on the day made similar comments. The 2016 national patient survey results showed the practice fell below the national average for the ease of getting an appointment.
  • We saw that where issues had been identified, for example following a health and safety audit, action had been taken and this had been recorded.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • With the exception of the GP, staff had no knowledge of the Duty of Candour.
  • Recruitment processes needed updating.

The areas where the provider should make improvement are:

  • Review the policy of accepting Disclosure and Barring Service checks from previous employers.
  • Keep recruitment files up to date and ensure they contain the information required in the regulations.
  • Ensure staff have and maintain an understanding of the Duty of Candour appropriate to their roles.
  • Keep under review how best to address patients’ concerns regarding the ease of getting an appointment.
  • Take appropriate steps to identify patients who are also carers to allow the practice to provide support and suitable signposting.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

08 July 2014

During a routine inspection

Dr Sanjay Das (also known as Parkview Surgery) in the Lewisham Clinical Commissioning Group (CCG) area provides primary care to approximately 3900 patients.

Parkview Surgery is open between 8am and 12.30pm on Mondays to Fridays, then 2.30pm to 7pm on Mondays to Thursdays, and 2.30pm to 6.30pm on Fridays. The practice offers extended opening hours on Mondays to Thursdays between 6.30pm and 7pm, with appointments available on booked or walk-in basis. The practice does not open at weekends.

We spoke with two patients during the day of our inspection and received feedback from 23 patients, carers and family members who completed comments cards that CQC left in the waiting area before the inspection.

Patients at the practice were protected from harm. Arrangements were in place to ensure their safety by the monitoring of safety performance, learning from incidents, maintenance of the premises, effective medicines management, and anticipating and responding to risks.

Best practice was promoted by the clinical team through reference to and implementation of published clinical guidance and commitment to professional development. The practice used audits and peer review exercises to manage, monitor and improve outcomes for its patients. The practice worked with professional colleagues and local partners to deliver appropriate care, and promoted patients’ health through the delivery of health surveillance and health assessment initiatives.

Staff treated people with compassion, kindness, dignity and respect. Recent survey results and patient comments we received indicated that patients felt happy with the care and treatment they received. The clinical staff sought consent appropriately. If patients required a chaperone, this was arranged by staff.

Services in the practice were organised to meet patients’ needs. New patients received assessments, and the practice operated a patient referrals and recall system. Concerns and complaints were listened to and responded to.

There were clear leadership, management and governance arrangements in place. Staff received support to learn, develop and improve in their roles.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.