12 June 2013
During a routine inspection
People made positive comments about staff and indicated they felt safe and well cared for. One person told us, "I am very happy with the practice. I have never had any cause for complaint. The care I have received at this practice has been excellent. They go to a great deal of trouble to explain the different options available for my treatment and that puts me at my ease'.
People told us and we saw evidence that high standards of care and welfare were operating at the practice. Staff were trained appropriately to deal with medical emergencies and necessary emergency procedures were in place alongside current stocks of emergency medications and oxygen cylinders.
The premises were clean and well maintained. Decontamination procedures we observed on the day of inspection were of an adequate standard. There were arrangements for infection control checks and daily cleaning tasks as well as auditing processes in place. Staff were knowledgeable regarding infection control and decontamination procedures. There was documented evidence that equipment used had been maintained and inspected by specialist contractors.
We looked at three sets of patient notes held on the practice computer. We observed these included a medical history and were regularly updated to ensure they accurately reflected treatment discussions and choices.