23 April 2019
During a routine inspection
People’s experience of using this service:
The service was working within the principles of Registering the Right Support. Registering the Right Support holds the expectation that people with a learning disability are as entitled to live an ‘ordinary’ life as any other citizen. We believe that the underpinning principles of choice, promotion of independence and inclusion for individuals are fundamental to what a good service looks like for every person with a learning disability.
People told us that they felt safe living at Fox Glove. Systems were in place to protect people from potential abuse and staff were aware of the safeguarding process.
People could be assured that they received their medication as prescribed and that it was stored safely. Risks to people’s safety was assessed to minimise harm and there was enough staff to keep people safe.
The home was clean and free from hazards and people were protected from cross infection as staff wore personal protective equipment.
People were supported to keep healthy and access healthcare services when needed. Staff had received training to support people which they told us was very good.
People had their needs assessed and were supported to maintain their nutrition and hydration needs. The service had been adapted and designed to meet the needs of the people living there.
The provider was working in line with the principles of the Mental Capacity Act 2005.
People’s privacy and dignity was respected, and their independence promoted. People told us that staff were kind. People were encouraged to be involved in planning their care, for example keyworker sessions were held where people could talk about things, such as activities they wanted to do.
Care was personalised to meet people’s individuals’ preferences giving them choice and control with their care and support needs.
Notifications were submitted to us as required by law and the manager understood their duty of candour.
Governance systems were in place to monitor the management of the service and the provider worked in partnership with other agencies.
Rating at last inspection: This was Fox Glove’s first inspection.
Why we inspected: This was a planned inspection based on our inspection schedule.
Follow up: We will continue to monitor this service with the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk