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OASIS Central London Office Good

Inspection Summary

Overall summary & rating


Updated 2 December 2020

About the service

Oasis Central London Office (OCTA) is a domiciliary care agency providing personal care to people living in their own home. During the time of this inspection OCTA was providing personal care to 75 people by 40 care workers.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We found people were protected from the risk of harm and abuse. There were safeguarding policies and procedures in place and care workers were aware of this. Care workers had been recruited safely. They underwent appropriate recruitment checks before they commenced working at the service. Medicines were managed safely and risk in relation to carrying out the regulated activity of personal care were assessed and guidance for care workers was provided. There was a system for managing accidents and incidents to reduce the risk of them reoccurring. There were adequate systems for reviewing and investigating when things went wrong. Care workers understood their duty to raise concerns and report incidents and near misses. Care workers wore personal protective equipment (PPE) such as gloves and aprons and we were assured that appropriate infection control procedures were in place.

People received individualised care that met their needs, preferences and interests. People were supported, if needed, to express their views and preferences in relation to their care and support. The service identified and recorded how people wished to communicate. Assessments of people’s needs were in place. There was a complaints procedure, which people and their relatives were aware of. There were methods of monitoring the quality of the service. Regular checks and audits had been carried out in areas related to maintenance of the premises, health and safety, medicines management, infection control and management of accidents and incidents.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update) - The last rating for this service was requires improvement (published 2 May 2019).

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an announced comprehensive inspection of this service on 13 March 2019 during which we found breaches of legal requirements. The provider completed an action plan after the last inspection to show what they would do and by when to improve Regulation 12 Safe care and Treatment and Regulation 17 Good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Oasis Central London Office on our website at

Inspection areas



Updated 2 December 2020

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 2 December 2020

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question, we had specific concerns about.



Updated 2 December 2020



Updated 2 December 2020

The service was responsive.


Details are in our responsive findings below.



Updated 2 December 2020

The service was well-led.

Details are in our well-Led findings below.