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Inspection Summary


Overall summary & rating

Good

Updated 6 August 2019

About the service

Kellys Place provides care and support for people who may be living with a learning disability or autistic spectrum disorder. The service is registered to support up to two people for short-term periods of respite (up to 28 days at a time) to give their families or carers a break from their caring roles.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received safe and effective care and support in a service which had been specifically designed and organised to meet their needs.

People’s needs were assessed and staff worked hard to provide person-centred care to help people feel comfortable and at home at the service during their respite stays.

People had a dedicated team of staff who had been trained to meet their needs. Staff understood how to identify risks and safeguarding concerns and respond to these to keep people safe and prevent avoidable harm.

Medicines were managed safely; management took very positive steps to make sure lessons were learnt and improvements made if things went wrong.

People staying at the service were encouraged and supported to take part in activities and to do the things they enjoyed. Staff worked closely with people’s families to make sure they understood and could meet people’s needs; they shared information to help people move between their home and the respite service.

Staff were caring. They treated people with dignity and respected their privacy. Staff understood people’s communication needs and used accessible information to help make sure people’s wishes and views were known.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The provider and registered manager were committed to providing high-quality and person-centred care. They were responsive to feedback and used audits to continually monitor and improve the service. Staff praised the communication, leadership and support they received.

For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 18 June 2018 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 August 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 6 August 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 6 August 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 6 August 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 6 August 2019

The service was well-led.

Details are in our Well-Led findings below.