Chertsey Health Centre

Updated 7 February 2026

Assessment date: 21 April 2026. Chertsey Health Centre is a GP practice that delivers services to approximately 22,900 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 86% White, 7% Asian, 3% Mixed, 2% Black and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE - Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

EFFECTIVE - Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING - Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE - People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED - The practice had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities, and their wellbeing was supported by a cohesive management team. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 7 February 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service.

People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy.

This was mirrored in the results of recent surveys, including ongoing positive scores from the NHS Friends and Family test and the 2025 National GP Patient Survey, which showed most people were satisfied. For example, 79% of respondents described their overall experience of this practice as good, which was slightly higher than the national average of 75%.

There was a patient participation group (PPG) who represented the views of people using the service. The PPG enabled the practice to better understand the patient experience and assisted the patient community with accessing care, by supporting events to promote digital services such as the NHS app.