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Inspection Summary

Overall summary & rating


Updated 6 July 2019

About the service:

Caremark Southampton is a domiciliary care agency that provides support to people living in their own homes. At the time of the inspection the service provided personal care to 17 people living in the local community.

People’s experience of using this service:

People received safe care from knowledgeable, skilled staff. The service had good systems in place to support and train their staff and had a strong set of values for promoting people’s independence.

People were supported to achieve good outcomes, such as improving their mobility or maintaining their independence. Staff worked with people to find out their interests and their ambitions and helped them to achieve these wherever possible. People’s communication needs were considered, as were their cultural backgrounds and care was provided to meet their needs.

The management of the service was effective and promoted an open and inclusive culture. The registered manager was responsive to feedback and was driven to deliver high-quality care.

Rating at last inspection:

This was the first inspection of the service.

Why we inspected:

This was the first scheduled inspection of the service after their registration with the Care Quality Commission on 17 April 2018.

Follow up:

We will continue to monitor information we receive about the service. We will re-inspect the service in line with our planned schedule for services rated ‘good’. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 6 July 2019

The service was safe

Details are in our Safe findings below.



Updated 6 July 2019

The service was effective

Details are in our Effective findings below.



Updated 6 July 2019

The service was caring

Details are in our Caring findings below.



Updated 6 July 2019

The service was responsive

Details are in our Responsive findings below.



Updated 6 July 2019

The service was well-led

Details are in our Well-Led findings below.