Archived: Personal Assist South Yorkshire Also known as 1-5103752706

Updated 27 May 2025

Date of assessment: 11 to 16 June 2025. Personal Assist South Yorkshire is a Domiciliary Care Agency, providing support and personal care to people in their own homes. Staff supported people of varying ages, with different health needs. At the time of our assessment 10 people were receiving support from the service. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Improvements were required to ensure the service operated effectively. We found breaches of regulation in relation to medicines, managing risks and governance. Improvements were required in relation to staff’s daily recording and people’s care records. At our last assessment the service was rated good. At this assessment, the service is now rated requires improvement.

Updated 27 May 2025

We received mixed feedback from people about their care and support. Most people and relatives told us they felt safe, and staff were kind and caring. However, some people told us staff did not always arrive at allocated times, and did not always receive staff who knew them well. People and relatives told us staff promoted their independence, although they often received different staff, and changes were not always communicated to them. People’s care plans contained their likes and dislikes and people were supported to access the community and attend activities.