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Dr Helen Osborn Good Also known as Courtyard Surgery

Reports


Review carried out on 21 December 2019

During an annual regulatory review

We reviewed the information available to us about Dr Helen Osborn on 21 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on This inspection was carried out without visiting the practice on 25 April 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

On

14 September 2016 we carried out a comprehensive inspection at Dr Helen Osborn,

which is also known as Courtyard Surgery. Overall the practice was rated as

requires improvement. Specifically, the practice was found to be good for

providing safe, caring and responsive services, and requires improvement for

effective and well led. We told the practice they must:

  • Ensure

    actions plans are completed for issues identified in infection control audits.

  • The

    practice must ensure they use quality improvement methods, including clinical

    audit, to monitor quality and to make improvements within the practice and

    ensure that learning from these is appropriately discussed and shared with

    practice staff.

  • The

    practice must keep records of all essential training received by staff.

Following

the inspection the provider sent us an action plan that set out the changes

they would make and subsequently supplied information to confirm they had

completed the actions.

This

focused desk based inspection was undertaken on 25 April 2017 to ensure that

the practice was meeting the regulation previously breached. For this reason we

have only rated the location for the key questions to which this related. This

report should be read in conjunction with the full report of our inspection on 14

September 2016, which can be found on our website at

www.cqc.org.uk

.

The practice is now rated as good

for the provision of effective and well-led services. The overall rating is now

good. Our key findings were as follows:

  • An

    infection control audit had been completed in January 2017 and an action plan

    set out follow up actions that had been completed.

  • There

    had been four clinical audits completed since our inspection in September 2016.

  • The

    practice had a planned schedule for audits and repeat audits.

  • The

    practice was keeping records of all essential training received by staff.

The area where the provider should

make improvement are:

  • Review

    the practice system of meetings and communications to ensure they meet the

    regulatory requirements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 14 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive

inspection at the Dr Helen Osborn practice, more usually known as Courtyard

Surgery on 14 September 2016. Overall the practice is rated as requires

improvement.

Our key findings across all the areas we

inspected were as follows:

  • There was an open and transparent approach to

    safety and a system in place for reporting and recording significant events.

  • Risks to patients were assessed and well

    managed.

  • Staff

    assessed patients’ needs and delivered care in line with current evidence based

    guidance. Staff had been trained to provide them with the skills, knowledge and

    experience to deliver effective care and treatment.

  • Patients said they were treated with

    compassion, dignity and respect and they were involved in their care and

    decisions about their treatment.

  • Patients said they found it easy to make an

    appointment with a named GP and there was continuity of care, with urgent

    appointments available the same day.

  • The practice had good facilities and was well

    equipped to treat patients and meet their needs.

  • The provider was aware of and complied with

    the requirements of the duty of candour.

  • There

    was a clear leadership structure and staff felt supported by management.

     

There was three areas where the provider must make

improvement:

  • The practice must ensure they use quality improvement methods, including

    clinical audit, to monitor quality and to make improvements within the practice

    and ensure that learning from these is appropriately discussed and shared with

    practice staff.

  • The practice must keep records of all essential training received by

    staff.

  • Ensure actions plans are completed for issues identified an infection

    control audits.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice