All inspections: AMG Nursing and Care Services - Lincoln Branch

Date of assessment: 14 August to 15 September 2025. AMG Nursing and Care Services Lincoln Branch is a homecare service providing care and support to people in their own homes. At the start of our assessment 40 people were receiving the regulated activity of personal care. We carried out this assessment as a response to various concerns we received relating to the safety, care and treatment of people who used the service. We found people were receiving person-centred, safe care and support by a well-trained, kind and caring staff team.

Peoples’ rights and decisions around consent were understood and respected by staff and the service. Appropriate actions were taken following incidents to support continuous learning and development. Care plans were person-centred, detailed and showed how risks were managed. Staff were considerate of people's protected characteristics and cultural needs. Records showed regular checks, audits and spot checks were carried out to support good quality management oversight and governance of the service.

An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

About the service:

AMG Nursing and Care Services is a domiciliary care agency providing personal care and support to people in their own homes. At the time of the inspection the service was providing personal care to 37 people.

People’s experience of using this service:

People and their relatives gave positive feedback about their experience of the service and the care they received. They told us they felt very safe with the staff. Safeguarding policies and procedures were in place and people were protected from avoidable harm and abuse by staff who could identify and report safeguarding concerns. People's medicines were administered as prescribed and this was closely monitored. Staff followed infection prevention and control practices. Staff understood people's needs and risks to their safety. Risk assessments guided staff on how to safely meet people's needs.

People were supported by consistent skilled and experienced staff to meet people’s needs. Staff received appropriate induction, training, and support and applied learning effectively in line with best practice. This led to good outcomes for people. Safe recruitment processes were in place and followed.

Staff understood the importance of providing person-centred care and developed positive supportive relationships with people. Staff encouraged people’s independence and supported them to have maximum choice and control of their lives. in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were trained in mental capacity legislation and understood their responsibilities. They gained consent before providing care.

Care plans contained current and personalised information that supported staff to provide person-centred care. People were encouraged to maintain important relationships.

Staff worked closely with healthcare professionals and sought their advice, guidance and support to promote people’s wellbeing. People’s dietary needs were met. End of life care was provided with support from relevant health care professionals. Concerns and complaints raised were dealt with appropriately.

The manager was committed to providing a high-quality, person-centred service. They had an open and honest approach and was very supportive to staff. The registered manager used a range of checks and audits to assess and monitor the quality of service to ensure continuous improvement and learning. They listened to people's feedback and responded to issues and concerns to improve the service.

Rating at last inspection:

This is the first inspection of the service.

Why we inspected:

This was a planned inspection.

Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule or sooner if we receive information of concern.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

AMG Nursing and Care Services - Lincoln Branch

All Inspections

During an assessment under our new approach

1 May 2019

During a routine inspection