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Dr Naz Asghar Good Also known as Welcome Practice

Inspection Summary


Overall summary & rating

Good

Updated 1 August 2019

We carried out an announced comprehensive inspection at Dr Naz Asghar on 3 July 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We rated the practice as good for providing safe, effective, caring, responsive and well led services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. The practice could demonstrate good patient outcomes were delivered.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • Staff treated patients with kindness and respect and involved them in decisions about their care. The practice ethos was to provide an accessible and approachable patient-orientated service.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care. Leaders had the capacity and skills to deliver high-quality, sustainable care. They had a shared purpose, strived to deliver and motivated staff to succeed.
  • Feedback from patients who used the service, those close to them and external stakeholders was positive about the way staff cared for patients.
  • Staff told us they felt supported and engaged with managers and there was a strong focus on continuous learning and improvement at all levels of the organisation.

Although there were no breaches of regulations, the practice should:

  • Continue to monitor patient satisfaction levels and consider ways in which to ensure they remain at satisfactory levels.

Please refer to the detailed report and the evidence tables for further information.

Dr Rosie Benneyworth

BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good