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Dr Madhukar C Patel Good Also known as The Surgery

Inspection Summary

Overall summary & rating


Updated 19 March 2020

We carried out an announced, focused inspection at Dr Madhukar C Patel’s practice on 20 January 2020. We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection. This inspection focused on the following key questions:

  • Is the service safe?
  • Is the service effective?
  • Is the service well-led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Are services caring? - Good
  • Are services responsive? – Good

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as good for the key questions: Is the service safe? Is the service effective? and Is the service well-led?

We rated the practice as good for all population groups except one: Working age people (including those recently retired and students). We rated this group as requires improvement because the practice was performing markedly below the national target for its cervical screening coverage.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to promote and improve uptake rates of cervical screening, breast cancer screening and bowel cancer screening and childhood immunisations.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas



Updated 30 March 2016

The practice is rated as good for providing caring services.

  • Data from the National GP Patient Survey showed patients rated the practice higher than others for several aspects of care.

  • Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.

  • Information for patients about the services available was easy to understand and accessible.

  • We saw staff treated patients with kindness and respect, and maintained patient and information confidentiality.



Updated 30 March 2016

The practice is rated as good for providing responsive services.

  • Practice staff reviewed the needs of its local population and engaged with the NHS England Area Team and Clinical Commissioning Group to secure improvements to services where these were identified.

  • Patients said there was continuity of care, with urgent appointments available the same day. However, appointments with a preferred GP were not always available quickly.

  • The practice had adequate facilities and was equipped to treat patients and meet their needs.

  • Information about how to complain was available and easy to understand and evidence showed the practice responded quickly to issues raised. Learning from complaints was shared with staff.

Checks on specific services

People with long term conditions


Families, children and young people


Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable