Dr Thusitha Gooneratne

Updated 15 April 2026

Date of Assessment: 29/04/2026. Dr Thusitha Gooneratne is a GP practice and delivers services to approximately 2859 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 66% White, 17% Asian, 6% Mixed, 8% Black and 3% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
There were enough staff with the right skills, qualifications and experience. With a change in management, the service had recently identified weaknesses in how the service managed potential risks in the care environment. The service was making improvements and sent us an action plan showing how the outstanding issues would be addressed.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
 

Updated 15 April 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included information collected by the service and shared with us by people who used the service. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders made positive changes because of feedback.