The Care Quality Commission
  • Doctor
  • GP practice

Dr Richard Hyslop Also known as The Cole House Surgery

Overall: Good read more about inspection ratings

The Old Cole House, 41 Park Road, Bedworth, Warwickshire, CV12 8LH (024) 7631 1200

Provided and run by:
Dr Richard Hyslop

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Richard Hyslop on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Richard Hyslop, you can give feedback on this service.

19 October 2019

During an annual regulatory review

We reviewed the information available to us about Dr Richard Hyslop on 19 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

27 August 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr R Hyslop on 27 August 2015. Overall, the practice is rated as good for providing safe, effective, caring, responsive and well led services.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
  • Information about how to complain was available and easy to understand
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice had a clear vision about providing a quality and caring service in a safe way.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

30 May 2013

During a routine inspection

We spoke with the GP, the practice nurse, reception staff and two healthcare professionals who worked in liaison with the practice. We were told that a patients' participation group is currently being set up.

We spoke with ten patients from the practice. One patient told us, 'I've been a patient for over 20 years. My wife is also a patient. I get on well with the doctor, he always has time and is interested.' Some other comments made by patients included, ' Clean surgery. Old building, looks nice' and ' I'm happy with the way staff approach me. They all know me. They are interested in me.'

We found that good communication and referral pathways existed between the medical practice and other healthcare professionals. Patients confirmed that the GP had supported them throughout the referral process. We saw evidence of guidance in place to protect vulnerable adults and children and saw that communication with the safeguarding teams had taken place when concerns had been raised about either children or vulnerable adults.

We observed systems in place to assess and monitor infection control at the practice. We saw that some audits had taken place and that some further development was required in relation to audits and guidance. The provider may like to note that we observed some damage to the ceiling in the telephone room on the first floor.

We reviewed one complaint and noted that the complaints process had been followed as identified by the provider.