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Inspection Summary


Overall summary & rating

Good

Updated 29 March 2019

About the service:

The Whitehouse is a care home registered to provide care and accommodation for 14 older persons. There were 11 people living at the service on the day of our inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were sufficient staff to care for them.

• Our own observations supported this and we saw friendly relationships had developed between people and staff. One person told us, “They can’t do enough for me, they are so kind”.

• People enjoyed an independent lifestyle and told us their needs were met. The enjoyed the food, drink and activities that took place daily. One person told us, “There’s plenty going on”. Another person said, “I’m always happy with the food”.

• People felt the service was homely and welcoming to both them and their visitors. One person told us, “My son visits me and he always gets a cup of tea”.

• Staff had received essential training and it was clear from observing the care delivered and the feedback people and staff gave us, that they knew the best way to care for people in line with their needs and preferences. A member of staff told us, “We get regular training and we know the residents really well”.

• The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring that people were cared for in a person centred way and that the provider learned from any mistakes.

• People told us they thought the service was well managed and they enjoyed living there. One person told us, “I can’t fault it here, I’m happy”.

• Our own observations and the feedback we received supported this. People received high quality care that met their needs and improved their wellbeing from dedicated and enthusiastic staff.

Rating at last inspection: Good (report published 17 August 2016).

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 29 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 29 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 29 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 29 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 29 March 2019

The service was well-led.

Details are in our Well-Led findings below.