The Care Quality Commission
  • Doctor
  • GP practice

Dr Onn Syed Also known as Stopgate Lane Medical Centre

Overall: Good read more about inspection ratings

6 Stopgate Lane, Walton, Liverpool, Merseyside, L9 6AP (0151) 525 1298

Provided and run by:
Dr Onn Syed

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Onn Syed on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Onn Syed, you can give feedback on this service.

21 January 2020

During an inspection looking at part of the service

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Effective
  • Caring
  • Well Led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Safe
  • Responsive

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We rated the practice as outstanding for providing caring services because:

  • Feedback from patients was consistently positive and was higher than local and national averages.
  • There was a strong visible person centred culture. Staff were highly motivated and inspired to offer care that was kind and promotes people’s dignity.
  • Feedback from patients indicated they value their relationships with the practice team and feel that they often go ‘the extra mile’ for them when providing care and support.
  • Proactive support for families and carers was provided by the practice.

We have rated this practice as good overall and good for all population groups.

We also rated the practice as good for providing effective and well led services because:

  • The practice had systems and processes to keep clinicians up to date with current evidence-based practice. The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided.
  • Staff had the skills, knowledge and experience to deliver effective care, support and treatment. Staff worked together and with other organisations to deliver effective care and treatment. Staff were consistent and proactive in helping patients to live healthier lives.
  • The practice had a compassionate, inclusive and effective leadership team.
  • Governance arrangements were proactively reviewed and reflected best practice. A systematic approach was taken to working with other organisations to improve care outcomes. There was a demonstrated commitment to best practice performance and risk management systems and processes. Problems when identified were addressed quickly and openly.
  • There was high levels of constructive engagement with staff and patients via the practice Patient Participation Group (PPG). Patients and staff were encouraged to give feedback even when this posed a challenge to the current ways of working.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

16 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Onn Syed’s practice on 16 April 2015. Overall the practice is rated as good.

We found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services that meets the needs of all population groups.

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.
  • The practice used data to target improvements in patient outcomes. This included assisting patients with learning difficulties to access support from other local providers, who helped with housing issues that had impacted on health.
  • Patients said they were treated with compassion, dignity and respect. Information was provided to help patients understand the care available to them. Parents commented on how well GPs had explained the complex conditions that their children had, and how they had guided them to reading material on their children’s condition.
  • The practice responded to suggestions for improvements and made changes to the way it delivered services, demonstrating its commitment to working constructively with patients and the Patient Participation Group (PPG).
  • Information about how to complain was available and easy to understand. The practice manager recorded all feedback received, whether positive or negative.
  • The practice had a clear vision which put quality patient care as its top priority. The practice had policies in place that helped staff understand the problems of more vulnerable patients, for example, homeless patients. Leaders were committed to supporting practice staff and we saw evidence of team working across all roles.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice