The Care Quality Commission
  • Doctor
  • GP practice

Dr Onn Syed Also known as Stopgate Lane Medical Centre

Overall: Good read more about inspection ratings

6 Stopgate Lane, Walton, Liverpool, Merseyside, L9 6AP (0151) 525 1298

Provided and run by:
Dr Onn Syed

All Inspections

During an assessment under our new approach

This assessment was carried out on 16 and 18 June 2026. Dr Onn Syed is a GP practice (also known as Stopgate Lane Medical Centre) which provides a range of primary medical services from its location, 6 Stopgate Lane, Walton, Liverpool L9 6AP. The practice delivers services to approximately 3,300 patients under a contract held with NHS England. The provider is registered with CQC to provide the following regulated activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury. A GP specialist advisor was included on the inspection team and they assessed the clinical care and treatment provided for a sample of patients.

We assessed all 5 key questions to establish if the services provided were safe, effective, caring, responsive and well-led. We rated the effective, caring, responsive and well–led key questions as good and the safe key question as requires improvement. The service is rated as good overall.

Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. The latest available data with regards to ethnicity of people in the local area showed this was approximately 92% White, 1.7% Mixed, 2.6% Asian and 2% Black. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

The service had a learning culture, however some of the processes to formalise and support this were not fully established. The premises were clean and well-maintained. However, the arrangements for ensuring regular maintenance checks on some aspects of the environment and equipment were not fully effective. Safeguarding procedures were not fully effective as a system to regularly review the safeguarding register and check coding and alerts had not been in place. There were sufficient numbers of staff with the right skills, qualifications and experience. Staff managed medicines well overall in relation to prescribing but the practice needed to take more effective action to encourage patients to attend for checks linked to their medicines, for example blood tests. Care and treatment was provided in line with best practice guidance overall. People who used the service were treated with kindness and compassion and staff protected their privacy and dignity. Patient feedback about the service was positive and this was supported by the feedback provided by members of the Patient Participation Group (PPG). The system for booking appointments was responsive to people’s needs and patient satisfaction with being able to readily access the service was good. There had been some temporary changes in the leadership team over the past year but leaders had continued to be supportive of the staff team. Leaders and staff had a shared vision and culture based on listening to people who used the service and providing a caring and person-centred service. Some of the systems and processes in place for governing the service were not fully established.

21 January 2020

During an inspection looking at part of the service

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Effective
  • Caring
  • Well Led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Safe
  • Responsive

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We rated the practice as outstanding for providing caring services because:

  • Feedback from patients was consistently positive and was higher than local and national averages.
  • There was a strong visible person centred culture. Staff were highly motivated and inspired to offer care that was kind and promotes people’s dignity.
  • Feedback from patients indicated they value their relationships with the practice team and feel that they often go ‘the extra mile’ for them when providing care and support.
  • Proactive support for families and carers was provided by the practice.

We have rated this practice as good overall and good for all population groups.

We also rated the practice as good for providing effective and well led services because:

  • The practice had systems and processes to keep clinicians up to date with current evidence-based practice. The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided.
  • Staff had the skills, knowledge and experience to deliver effective care, support and treatment. Staff worked together and with other organisations to deliver effective care and treatment. Staff were consistent and proactive in helping patients to live healthier lives.
  • The practice had a compassionate, inclusive and effective leadership team.
  • Governance arrangements were proactively reviewed and reflected best practice. A systematic approach was taken to working with other organisations to improve care outcomes. There was a demonstrated commitment to best practice performance and risk management systems and processes. Problems when identified were addressed quickly and openly.
  • There was high levels of constructive engagement with staff and patients via the practice Patient Participation Group (PPG). Patients and staff were encouraged to give feedback even when this posed a challenge to the current ways of working.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

16 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Onn Syed’s practice on 16 April 2015. Overall the practice is rated as good.

We found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services that meets the needs of all population groups.

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.
  • The practice used data to target improvements in patient outcomes. This included assisting patients with learning difficulties to access support from other local providers, who helped with housing issues that had impacted on health.
  • Patients said they were treated with compassion, dignity and respect. Information was provided to help patients understand the care available to them. Parents commented on how well GPs had explained the complex conditions that their children had, and how they had guided them to reading material on their children’s condition.
  • The practice responded to suggestions for improvements and made changes to the way it delivered services, demonstrating its commitment to working constructively with patients and the Patient Participation Group (PPG).
  • Information about how to complain was available and easy to understand. The practice manager recorded all feedback received, whether positive or negative.
  • The practice had a clear vision which put quality patient care as its top priority. The practice had policies in place that helped staff understand the problems of more vulnerable patients, for example, homeless patients. Leaders were committed to supporting practice staff and we saw evidence of team working across all roles.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice