23 October 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
This is the report of our findings of the inspection at of Dr Stephen Haywood’s practice. The practice is registered with the Care Quality Commission to provide primary medical services.
We undertook a planned, comprehensive inspection on the 23 Oct 2014. We talked to patients, staff and members of the practice management team.
Specifically, we found the practice to be outstanding for providing caring services. It was good for providing safe, effective and responsive services and was well led. It was good for meeting the needs of the population groups it serves. Our key findings were as follows:
- Patients who use the service are kept safe and protected from avoidable harm. The building is well maintained and clean.
- All the patients we spoke with are positive about the care and treatment they receive. The CQC comment cards and results of patient surveys show that patients are consistently pleased with the service they receive.
- There is good collaborative working between the practice and other health and social care agencies that ensures patients receive the best outcomes. Clinical decisions follow best practice guidelines.
- The practice meets with the local Clinical Commissioning Group (CCG) to discuss service performance and improvement issues.
- There are good governance and risk management measures in place. The leadership team are visible and staff we spoke with say they find them very approachable.
However, there were also areas of practice where the provider needs to make improvements.
In addition the provider should:
- Ensure oxygen is available for use in a medical emergency.
- Ensure all staff undertaking chaperoning duties receive appropriate training.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice