Archived: Dr Muhammad Shahzad Also known as Zain Medical Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Dr Muhammad Shazad (also known as Zain Medical Centre) on 4 February 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services to the six population groups we inspect - People whose circumstances may make them vulnerable; Older people; People with long-term conditions; Families, children and young people; Working age people (including those recently retired and students); and People experiencing poor mental health (including dementia).

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance.
• Staff had received training appropriate to their roles, with the exception of chaperone training for non-clinical staff.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients (via a survey), which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

• Ensure staff who act as chaperones have received appropriate training.
• Establish a patient participation group.
• Ensure staff are familiar with the practice’s vision and values.
• Ensure staff are aware of the whistleblowing policy.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice