We visited the surgery to check that the needs of patients were being met. On the day of the inspection we spoke with three staff members, the principal GP and the practice manager. We also spoke with five patients about their experience. One patient said: 'I've never had any problems, staff are brilliant'. Another patient said: 'I'm more than satisfied'. We found that care and treatment was planned and delivered in a way that met patients' needs and protected their rights. Patients were able to be involved in decisions about their treatment. Patients we spoke with told us they were happy with the level of care they had received.
We saw evidence of guidance in place to protect vulnerable adults and children. Staff had received training for safeguarding children and vulnerable adults.
We found that the recruitment processes were not robust enough to protect patients from the risks of unsuitable people providing care. The staff we spoke with said they had received training appropriate to their role. This supported staff to deliver care to an appropriate standard.
We saw that the practice carried out a range of audits on a regular basis to monitor the quality of its own performance. The practice had an active patient participation group (PPG). PPGs are an effective way for patients and GP practices to work together to improve the service and to promote and improve the quality of the care.