The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Caring about Sidmouth

10 East Street, Sidmouth, Devon, EX10 8BL (01395) 515586

Provided and run by:
Caring about Sidmouth

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

4 June 2013

During a routine inspection

We visited Caring about Sidmouth agency premises following 24 hours notice on 4 June 2013. On the day of our visit the agency were providing care for five people who required personal care living in their own homes. We spent time with one person who received care, observed their care, looked at records and looked at how the agency was run. We also spoke with the registered provider/manager, deputy manager/administrator and one staff member. One relative was available and told us that they were very happy with the care provided by the agency. They said 'We are so happy with the care, no problems. The staff are qualified to do what they do, wonderful'.

The person we visited was positive about the service they received from Caring about Sidmouth and thought the agency met all their needs in a very personalised way. They told us 'The staff look after me ever so well, lovely they are and that's the truth'.

We could see that people's needs were very well met. At the previous inspection although we found the agency met people's needs, we found that accurate and appropriate records were not always maintained. This time we found there had been marked improvement in the record keeping including comprehensive care planning and regular auditing. A wide range of relevant policies and risk assessments were now in place. This meant that the service was compliant with the outcomes we looked at.